Privacy policy

Last updated: July 30, 2025

Oswal DryFruits (“Company”, “we”, “us”, “our”) values your trust and respects your privacy.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit or make a purchase through our website and services.
By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal and Contact Information
- Name, billing/shipping address, phone number, email ID.
Payment & Transaction Details
- Payment method, transaction records (processed securely through payment gateways; we do not store card data).
Account Information
- Username, password (encrypted).
Order & Preference Information
- Products viewed, added to cart, wishlist, purchased, returned or exchanged.
Communications
- Information provided through emails, chats, contact forms or support requests.
Device & Usage Data
- IP address, browser, device identifiers, cookies, and browsing behavior on our website.

2. How We Collect Data

Directly from you: when you browse, register, order or communicate with us.
Automatically: through cookies, analytics tools, and logs.
From Shopify and service providers: hosting, shipping, marketing or analytics services.

3. Purpose of Use

Your information is used for:

Processing orders, payments, shipping and returns.
Creating your account and enabling login.
Improving our website, services, and customer experience.
Sending you order confirmations, updates, and limited promotional offers (you can opt out).
Ensuring fraud prevention, website security, and legal compliance.

4. Sharing and Disclosure

We may share your information with:

Shopify and Service Providers for hosting, shipping, payment, analytics, and marketing.
Legal Authorities if required by law, court order, or government request.
Business Transfers: In case of merger, acquisition, or reorganization.

We do not sell or rent your personal data to any third party.

5. Data Security

We follow reasonable technical and organizational security measures to protect your personal data.
However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data as long as necessary for business and legal requirements (orders, invoices, taxes). After this period, your data will be securely deleted or anonymized.

7. Your Rights (India)

As per Indian IT Act 2000 and Digital Personal Data Protection (DPDP) Act 2023:

You may access, correct, or request deletion of your personal information.
You may withdraw consent for marketing communications.
To exercise these rights, email us at oswaldryfruits2059@gmail.com.

8. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings.

9. Children’s Privacy

We do not knowingly collect information from individuals below 18 years of age. If a parent/guardian believes a child has provided us personal data, they may contact us for deletion.

10. Third‑Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices.

11. Policy Updates

We may revise this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this policy or your data, please contact:

Oswal DryFruits
8/9 Oswal Dry Fruits,
Jivraj Bhanji Shah Market,
Yusuf Meher Ali Road, Masjid Bandar West,
Mumbai – 400009, Maharashtra, India
Email: oswaldryfruits2059@gmail.com